- Empowers the patient and strengthens the role of the doctor
- Confirms core competencies
- Influences Patient Expectations
- Supports the new wellness Paradigm
Our Process
All health care today is transactional and there is greater consumer interest in physical, mental, and spiritual wellness. The transactional nature of consumerism assumes the patient has completed an online due diligence check of a physician’s academic credentials, areas of specialization, reputation, and patient reviews before the initial appointment. An effective Patient Engagement program should be welcoming, easy-to-complete, and treatment-specific. The questions should be in context, appropriate, and straightforward. The Patient Engagement digital interview collects patient health information, a medical history, and information on family, work, and social connections, but there is always more. Patient answers to questions can confirm resilience, how the patient channels stress, the strength of his social connections, whether he is actively invested in his own health, and whether he will need additional support in his wellness journey. A professional digital patient interview confirms physician core competency, identifies and can influence Patient Expectations, and produces a useful patient narrative for the physician. This ensures a productive initial meeting where the doctor explains his treatment plan, answers all patient questions, and secures patient buy-in. This creates a powerful doctor-patient dynamic built on trust and a collaborative effort for a favorable patient outcome and good Patient Experience. This restores the traditional role of the doctor as healer and the patient as actively invested in his own health and the pursuit of greater wellness.Deliverables
- An effective Patient Engagement model
- The digital interview is key
- It confirms physician core competency
- Influences Patient Expectations
- Creates a useful patient narrative
- Sets up a powerful doctor-patient dynamic