Does health care have enough doctors, nurses, and support staff to launch a variety of wellness initiatives to deal with America’s wellness deficit? Fair question. One South Jersey hospital thought it was a good idea to allow self-scheduling. The response was overwhelming, causing leadership to pull the program because they said they would need at […]
The only way to refine, enhance, or streamline an organization is to listen to its doctors, nurses, and staff. Ask the right questions, identify problems, and use free form ideation to set goals and tasking. Problem solving needs thinkers, those who have imagination and common sense, those who will ask why and then why not, […]
All health care is transactional in the Age of Consumerism. Patient Engagement strategies include using a digital format to elicit meaningful patient information before an initial visit with a physician. A digital format must obtain the referral, the patient’s primary health concern, how the patient feels, whether he is experiencing any pain, the patient’s medical […]
Expectations are always important before any meaningful engagement. Each Patient Experience is dependent on how closely it aligns with Patient Expectation care goals, treatment, and outcome. Patient Experience is the new currency of patient loyalty which is a powerful business multiplier producing word-of-mouth advertising, social media shout-outs, and new growth. It is also the standard […]
Part of the new paradigm is the interest in and the ability to improve process, find new economies of scale, and reinvent how health care is delivered. Old-timers called it spit-balling, but it really is conceptualization and problem-solving at its best. Call it what you will. It’s here. More providers are recruiting a Chief Innovation […]
Financial modeling is an essential tool for budgeting and for hands-on oversight to steer the hospital to fiscal sustainability. Everything is different because of the Pandemic and how it changed both America and health care. We are emerging from the Pandemic hangover, but the recovery is uneven. More hospitals are in the black now as […]
Service line variation and change This is the age of algorithmic analysis where you can see which service lines are not only more profitable, but how different Patient Engagement strategies impact profitability and Patient Experience. Real-time financial modeling of service line variation and change now can be measured in a meaningful way when assessing […]
Those that put kindness first in Patient Experience do better. It shows from the very first patient touch point through the entire patient journey. How do you develop a culture of kindness and service with healing? Team building exercises are part of kindness training, and a recognition that health care needs to put kindness first. […]
Electronic health records provide portability and give patients ready access to their care team, videos with disease-specific, curative information, and all things concerning their health. This means that Dr. Jones in Philadelphia can read your records from Duke University Medicine. Several years ago senior leaders were asked if they thought the benefit of EHRs outweighed […]
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