Our Blog
8
Apr
Do Patient Expectations Drive Patient Experience?
Expectations are always important before any meaningful engagement. Each Patient Experience is dependent on how closely it aligns with Patient Expectation care goals, treatment, and outcome. Patient Experience is the new currency of patient loyalty which is a powerful business multiplier producing word-of-mouth advertising, social media shout-outs, and new growth. It is also the standard […]
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13
Jan
Why or Why Not?
Part of the new paradigm is the interest in and the ability to improve process, find new economies of scale, and reinvent how health care is delivered. Old-timers called it spit-balling, but it really is conceptualization and problem-solving at its best. Call it what you will. It’s here. More providers are recruiting a Chief Innovation […]
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31
Oct
Data Insights
Financial modeling is an essential tool for budgeting and for hands-on oversight to steer the hospital to fiscal sustainability. Everything is different because of the Pandemic and how it changed both America and health care. We are emerging from the Pandemic hangover, but the recovery is uneven. More hospitals are in the black now as […]
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4
Oct
Service line variation and change
Service line variation and change This is the age of algorithmic analysis where you can see which service lines are not only more profitable, but how different Patient Engagement strategies impact profitability and Patient Experience. Real-time financial modeling of service line variation and change now can be measured in a meaningful way when assessing […]
Read More
24
Sep
Kindness and Patient Experience
Those that put kindness first in Patient Experience do better. It shows from the very first patient touch point through the entire patient journey. How do you develop a culture of kindness and service with healing? Team building exercises are part of kindness training, and a recognition that health care needs to put kindness first. […]
Read More
16
Sep
Patient Engagement and Patient Experience
Electronic health records provide portability and give patients ready access to their care team, videos with disease-specific, curative information, and all things concerning their health. This means that Dr. Jones in Philadelphia can read your records from Duke University Medicine. Several years ago senior leaders were asked if they thought the benefit of EHRs outweighed […]
Read More
12
Apr
No Stone Left Unturned
Utilization levels in many hospitals have returned to pre-pandemic levels, yet too many Americans still have a wellness deficit. Despite the advances of telehealth and on-boarding more specialists and PCPs, it can take 4 or more months to schedule an appointment with a specialist and several weeks to see a PCP. What should your financial […]
Read More
9
Apr
A New Paradigm
Hospitals are wellness centers at their best, yet more patients today have comorbidities when they engage initially with a physician. The goal is as one long time CEO framed it, transition over time from Downstream to Upstream medicine to prevent disease. The pandemic confirmed America has a significant wellness deficit and now faces 3 realities: […]
Read More
6
Apr
Advanced Financial Modeling
Ours is a unique industry, part business and part regulated entity dependent on third party payers and government. This makes hospital budgeting much more complex than annual budgeting for a business. You parsed the pre-pandemic historical data because it serves as a benchmark for post-pandemic performance. You’ve also likely delineated pandemic years’ performance into meaningful […]
Read More
Do Patient Expectations Drive Patient Experience?
Expectations are always important before any meaningful engagement. Each Patient Experience is dependent on how closely it aligns with Patient Expectation care goals, treatment, and outcome. Patient Experience is the new currency of patient loyalty which is a powerful business multiplier producing word-of-mouth advertising, social media shout-outs, and new growth. It is also the standard […]
Read More
Why or Why Not?
Part of the new paradigm is the interest in and the ability to improve process, find new economies of scale, and reinvent how health care is delivered. Old-timers called it spit-balling, but it really is conceptualization and problem-solving at its best. Call it what you will. It’s here. More providers are recruiting a Chief Innovation […]
Read More
Data Insights
Financial modeling is an essential tool for budgeting and for hands-on oversight to steer the hospital to fiscal sustainability. Everything is different because of the Pandemic and how it changed both America and health care. We are emerging from the Pandemic hangover, but the recovery is uneven. More hospitals are in the black now as […]
Read More
Service line variation and change
Service line variation and change This is the age of algorithmic analysis where you can see which service lines are not only more profitable, but how different Patient Engagement strategies impact profitability and Patient Experience. Real-time financial modeling of service line variation and change now can be measured in a meaningful way when assessing […]
Read More
Kindness and Patient Experience
Those that put kindness first in Patient Experience do better. It shows from the very first patient touch point through the entire patient journey. How do you develop a culture of kindness and service with healing? Team building exercises are part of kindness training, and a recognition that health care needs to put kindness first. […]
Read More
Patient Engagement and Patient Experience
Electronic health records provide portability and give patients ready access to their care team, videos with disease-specific, curative information, and all things concerning their health. This means that Dr. Jones in Philadelphia can read your records from Duke University Medicine. Several years ago senior leaders were asked if they thought the benefit of EHRs outweighed […]
Read More
No Stone Left Unturned
Utilization levels in many hospitals have returned to pre-pandemic levels, yet too many Americans still have a wellness deficit. Despite the advances of telehealth and on-boarding more specialists and PCPs, it can take 4 or more months to schedule an appointment with a specialist and several weeks to see a PCP. What should your financial […]
Read More
A New Paradigm
Hospitals are wellness centers at their best, yet more patients today have comorbidities when they engage initially with a physician. The goal is as one long time CEO framed it, transition over time from Downstream to Upstream medicine to prevent disease. The pandemic confirmed America has a significant wellness deficit and now faces 3 realities: […]
Read More
Advanced Financial Modeling
Ours is a unique industry, part business and part regulated entity dependent on third party payers and government. This makes hospital budgeting much more complex than annual budgeting for a business. You parsed the pre-pandemic historical data because it serves as a benchmark for post-pandemic performance. You’ve also likely delineated pandemic years’ performance into meaningful […]
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