Electronic health records provide portability and give patients ready access to their care team, videos with disease-specific, curative information, and all things concerning their health.

This means that Dr. Jones in Philadelphia can read your records from Duke University Medicine.

Several years ago senior leaders were asked if they thought the benefit of EHRs outweighed the costs. Most said they did not.

Has this changed as EHRs take another step forward in their interactivity and use?

Yes, they have become a go-to tool for all patients hip to technology, including those over 65 who are on their cell phones as much as the younger generation.

One recent survey found that over half of the physicians spent as much as 6 hours each day filling out clinical notes on patient EHRs. Some are using scribes to counter this, but it is the advances in AI that will free up more time for patient care.

Post-engagement surveys measure Patient Experience, but do they really get to the nub of it?

One study concluded the “average” physician stops listening to a patient after only 17 seconds. I do not believe this. There are mitigating circumstances for sure, the least of which is the 15-minute billing cycle. That’s not much time to discuss your health.

We know evidence-based medicine is the standard of care, but too often we fail to engage patients and (thus) Patient Experience suffers.

After all, Patient Experience is the currency of patient loyalty and new growth.

Making changes in how you engage patients can result in greater patient investment in their own health. Effective Patient Engagement delivers a good Patient Experience.

Stay tuned for our take on on more essentials of Patient Experience.

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