One New Jersey provider looked beyond its call center when it realized daily consumer telephone volume was beyond its capability. They initiated a digital self-scheduling strategy enabling consumers to schedule their own physician appointments. Smart.

They noted 54% of these consumers were new patients, and realized they did not have enough physicians on staff to handle this uptick. As a result, they are recruiting another 100 physicians for their 3-hospital system.

Is this any different than realizing that almost 40% of current IP admissions could be handled in the home environment and then implementing an in-home viable alternative for patients who qualify?

Digital self-scheduling puts an exclamation point on the importance of an effective, engaging Digital Front Door. Offering a viable in-home IP alternative puts patient needs first. Each is a creative response to a problem.

We are living in a new Age of Health Care where smart new alternatives become mainstream, yet the fundamentals of delivering quality health care remain.

Patient experience is still key and this depends on effective provider patient engagement and successful patient outcomes. Patient experience drives patient loyalty which is the currency of growth.

You need financial software that provides key takeaways at the earliest, measures the net revenue impact of potential change, and provides tools that help you achieve fiscal sustainability.

We do this.

See what ‘Q’ can do for you!