The only way to refine, enhance, or streamline an organization is to listen to its doctors, nurses, and staff. Ask the right questions, identify problems, and use free form ideation to set goals and tasking.

Problem solving needs thinkers, those who have imagination and common sense, those who will ask why and then why not, and doers.

Refining and improving the patient process is a constant. Identifying potential pitfalls and frequent unforced errors is a good place to start after reviewing the things that Patient Experience does well.

Patient Experience is the alignment of patient expectations with evidence-based, personalized medicine, and the sum total of patient interactions with physicians, staff, and nursing at each patient touch point.

Brilliant is good, but smart with personality is more effective in strengthening people interactions. People skills are basic to humanity, and they are always fundamental to the patient process.

Health care has a renewed charge to heal and prevent chronic disease. We know wellness recovery is seldom linear, and each patient’s story is unique.

Skills can be taught and learned, that’s why Team Building works well..Staff morale is vital to the overall success of the organization.Team Huddles and wellness supports for all staff are part of this.

The best ideas in Patient Experience tend to come from nursing that does this every day and from patients who have experiential knowledge.

Ask them what worked in their wellness journey and what did not, what they did as a workaround to meet individual needs, and what they would change in supports. This goes well beyond a survey which only touches the surface.

It’s easy to launch a Patient Experience Council for Patients, Family, and the Community you serve, but not a given that it does what it should.

See what ‘Q’ can do for you!