Patient Expectations are always important. Hospital providers and their physicians routinely deliver favorable patient outcomes, but earning a very good review is not automatic because we are in the people business.
Each patient-staff interaction is important and impacts Patient Experience. It only takes one poor interaction with a staff member to color the entire Patient Experience.
That’s why smart nursing leaders work tirelessly to perfect their nurturing care, including team building exercises, role-playing, and daily huddles. Supervisors work hard to ensure their technicians are professional and effective.
Physician providers are burdened by the 15-minute billing cycle of the ACA. They must accomplish a lot in a short time. Understandably, the doctor-patient relationship and dynamic is affected by this reality.
The grand vision of a portable electronic health record as a communication vehicle between physicians and patients took years to take shape. It’s delivered on the portability issue and ensures greater patient buy-in.
Currently, doctors typically spend 6 hours or more on non-clinical days filling out clinical records in patient EHRs. This is an unintended consequence of the ACA when doctors transitioned from paper files to electronic medical records in 2009.
Help is on the way with a new partnership announced recently between Nvidia and A Bridge, an AI voice (speech) recognition company.
They are Beta-testing a truly transformative AI system at Emory Health that will record clinical conversations between doctors and patients, make relevant observations re: a diagnosis and follow-up for each patient, and transmit the correct CPT codes for billing.
They will do this in 600 milliseconds. Emory Health’s 3000+ doctors will validate and make changes as needed to the clinical notes, observations, and follow-up recommendations, and billing will verify the CPT codes sent are correct.
This is a Beta-test, the last step before implementation at Emory Health.
The Emory CIO is leading this transformative AI system implementation which will streamline several functions and free up precious clinical time.
Physicians will have to review their patient speech conversations, clinical observations, and patient follow-up plans during the Beta-testing. We assume physicians will have a responsibility to ensure the AI is correct after the Beta-testing is complete; and billing will check the AI-generated bill as well.
Are Emory’s doctors all-in or are some perhaps wondering if they are seeding (training) their own replacement?
AI will be used by more clinicians, but will AI have guardrails maintained by human beings?
We have a shortage of physicians. Will this create more time to see more patients, thereby improving consumer access?
America still has a wellness deficit, but there is a new wellness paradigm developing where consumers seek a full range of physical, mental, and spiritual wellness.
Will diet, nutrition, and exercise be part of the new wellness paradigm? Will coaching have a new role in this? Will insurers pay for it?
Will primary care physicians be educated in holistic medicine or will traditional healers be a part of the new wellness paradigm?
Will behavioral health have a larger role as well? Will there be more self-care or at-home care?
Re-imagining health care is essential to innovation, and it is a worthy exercise, especially as the demographics of America change and more fiscal constraints kick-in.
Healthcare will expand its preventative care portfolio because it goes hand-in-hand with the new wellness paradigm. We’ll take a look at this next time.
Some say we are in the post-modern world with moral relativism and multiculturalism, yet there is a growing thirst among us for spiritual wellness that gives relevance to life itself.
We are conceptualizers and problem-solvers. See what ‘Q’ can do for you!!