Those that put kindness first in Patient Experience do better. It shows from the very first patient touch point through the entire patient journey. How do you develop a culture of kindness and service with healing? Team building exercises are part of kindness training, and a recognition that health care needs to put kindness first. […]

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Electronic health records provide portability and give patients ready access to their care team, videos with disease-specific, curative information, and all things concerning their health. This means that Dr. Jones in Philadelphia can read your records from Duke University Medicine. Several years ago senior leaders were asked if they thought the benefit of EHRs outweighed […]

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